Software Support Engineer (L2.5)

About the Company

We are “New IT Venture Corp Limited”, one of the renowned Japan-based software development company located at Bansbari, Kathmandu. Our aim is to help businesses realize their vision and achieve their goal of harnessing trendsetting web and mobile technologies. We have been offering a complete range of web & mobile application services, including initial prototyping, design, Android / iOS mobile development, as well as application back-end and web infrastructure since 2004 A.D.  We have been developing a cutting edge software application from the ground up as well as adding a layer in an existing system such as: – giving a facelift to their existing app, adding monetization capabilities, multiple platforms for their existing application, data visualization and analysis, and many more.

Educational Description

Position Overview:

Responsible for providing best-in-class technical support to a global customer base.

Maintains ownership of the resolution of complex technical problems, including debugging, simulations, identifying bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.

What will your job look like?

• You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications.
• You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
• You will demonstrate continuous improvements and increased efficiency to the software or business processes utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.
• You will contribute to meeting the SLAs and KPIs as applicable for the account and unit – for example, responsiveness, resolution, software quality, etc.
• You will communicate with internal/external customers to enhance the understanding of customer problems, and verify that an appropriate resolution has been applied.

   All you need is…

• Bachelor’s degree in Science/IT/Computer Science or equivalent
• Strong technical, analytical, problem solving, and communication skills
• Required knowledge in C++, Java, SQL & Unix

   Why you will love this job:

• You will gain valuable experience and wide knowledge of Software integrative systems.
• You will be exposed to advanced market technologies.
• You will work with multiple channels and diverse areas of expertise.

  Skills & Competencies

REC – Builds Valuable Customer Relationships 

REC – Teaming Across Boundaries

REC – Interacts with Respect

REC – Displays Confidence and Curiosity

REC – Demonstrates Excellence and Professionalism 

REC – Analytical Thinking & Problem Solving

REC – Creativity & Innovation 

REC – Focus on Quality

REC – Technological Excellence

Salary

• ¥450,000 to ¥650,000 Monthly