Issue Coordination Support & Vendor Management – New IT Venture Corporation

Issue Coordination Support & Vendor Management

Job Overview

Category: Bilingual (English and Japanese)
Type: Full Time
Openings: 1
Education: Bachelor's Degree
Language: English, Japanese
Country: Tokyo, Japan

About the Company

We are “New IT Venture Corp Limited”, one of the renowned Japan-based software development company located at Bansbari, Kathmandu. Our aim is to help businesses realize their vision and achieve their goal of harnessing trendsetting web and mobile technologies. We have been offering a complete range of web & mobile application services, including initial prototyping, design, Android / iOS mobile development, as well as application back-end and web infrastructure since 2004 A.D.  We have been developing a cutting edge software application from the ground up as well as adding a layer in an existing system such as: – giving a facelift to their existing app, adding monetization capabilities, multiple platforms for their existing application, data visualization and analysis, and many more.

Job Description
  • Triage issues to Third Party Vendors on a day-to-day basis
  • Monitor Third Party Vendors to ensure any service levels and KPIs are delivered and
  • Track and report the performance of all Third-Party Vendors using a scorecard
  • Agreed SLA’s tracking as per each Individual Vendors 
  • Managing all aspects of Contracts including entering into new replacement agreements and renewal of existing Contracts.
  • Track, report and carry out timely escalation of issues and Third-Party Vendor performance to the Customer
  • Escalate to the Third-Party Vendor team as and when their support is required, and as per the agreed in each vendor support agreement 
  • Manage and track escalations and requests to Third Party Vendors until the completion of the request.
  • Manage and track commercial aspects of budget process for software maintenance and licensing with the Third-Party Vendors including renegotiate terms in good faith and payments to Third Party Vendors.
  • Support Third Party Vendor evaluation to ensure service of appropriate quality is provided by the respective Third-Party Vendor, including within budget for applicable components.
  • Providing the Customer with lists of Personnel, Equipment and Software used by the Service Provider in performing the Services
  • Remove client desktop Software and hardware made redundant by the decommissioning from Third Party Vendors 
  • Legal advisory/termination to the vendors 
  • Final signoff of successful completion of decommissioning
  • Make sure all the Vendors under are following in accordance with the requirements of the Philippine Data Privacy Act, its implementing rules and regulations, or other Privacy Laws
  • Vendor should jointly agree and implement the Customer Standards applicable to the Services.
  • Shall provide all vendor related reconciliation of Incident, Problem and operational changes with the Third-Party Vendors supporting the delivery of Services to the Customer. The report includes number of open incidents, problem, operational change, and Service Request data of the Managed Contract Third Parties
  • ¥700,000 to ¥900,000 Monthly

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Kopo Yamato Bldg 2F, Tateishi 5-24-8
Katsushika-Ku, Tokyo 124-0012
Bansbari, Kapan Marg, House number 151
Near Thai Embassy, Kathmandu, Nepal
C9/9401, Vasant Kunj
New Delhi 110 070, India