Customer Support Representative – New IT Venture

Customer Support Representative

Job Overview

Openings: 2
Job Requirements
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all the issues and queries that may arise from the customer end.
  • Meet personal/team qualitative and quantitative targets
Requirements and qualifications
  • Proven customer support experience
  • Strong phone contact handling skills and active listening.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively.
  • Excellent communication and presentation skills.
Job Description

We are Tokyo JAPAN based company with our office located at Kathmandu, Gairidhara, Nepal. We are looking for a Customer Support Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Deadline: 2 weeks remaining

To apply, please send us your resume and a short write-up explaining why you would be the right candidate for this job, your goals, and what do you expect out of this job at job.apply@newitventure.com

Tweet
Share

Are you in search of a best IT Solution partner to give your business a new edge?

Call Us ! We are here for you.

JAPAN
NEW IT VENTURE CORPORATION
Kopo Yamato Bldg 2F, Tateishi 5-24-8
Katsushika-Ku, Tokyo 124-0012
NEPAL
NEW IT VENTURE CORPORATION LIMITED
Kapan Marg House number 151
Basbari,Near Thai Embassy, Kathmandu, Nepal
INDIA
NEW IT VENTURE (INDIA) PVT. LTD.
C9/9401,Vasant Kunj
New Delhi 110 070, India